These Terms & Conditions govern your access to and use of the website, CRM software, applications, software products, and services provided by NIS Technology.
By accessing our website or using our services, you agree to these Terms.
NIS Technology is a software development and technology services business specializing in CRM software solutions, CRM customization, workflow automation, integrations, and related IT services.
You agree to use our website and services only for lawful purposes.
You must not:
Our CRM solutions may include customer management, lead management, enquiry tracking, sales management, tasks, reminders, reports, workflow automation, integrations, and other business management features.
Features may vary depending on your package, subscription, quotation, service agreement, or customized implementation.
Customers are responsible for maintaining the confidentiality of usernames, passwords, and account credentials.
Customers must immediately notify NIS Technology if they become aware of unauthorized access to their account.
Customers retain ownership of their business and customer data entered into our CRM software.
You authorize NIS Technology to host, store, process, transmit, and back up such data where reasonably necessary to provide our services.
You are responsible for ensuring you have the required authorization and lawful basis to collect and process information entered into the CRM.
Unless otherwise agreed in writing, all intellectual property rights relating to our software, source code, system architecture, design, website, branding, documentation, interfaces, and technology remain the property of NIS Technology or its licensors.
Payment for our services does not automatically transfer ownership of our underlying software or source code.
Custom development projects may be governed by a separate quotation, proposal, service agreement, work order, or statement of work.
Such documents may define project scope, timelines, pricing, deliverables, intellectual property rights, support, and maintenance.
Our CRM may integrate with third-party services such as APIs, WhatsApp services, email providers, SMS providers, payment gateways, cloud infrastructure, and other applications.
NIS Technology is not responsible for interruptions, changes, restrictions, pricing, or failures caused by third-party services.
We aim to provide reliable services but cannot guarantee uninterrupted or error-free availability at all times.
Temporary interruptions may occur due to:
Applicable charges, subscription fees, development fees, implementation charges, taxes, and payment schedules will be specified in the relevant quotation, invoice, proposal, or service agreement.
Failure to make payments when due may result in suspension or termination of services.
Refunds and cancellations will be governed by the applicable quotation, agreement, subscription terms, or Refund & Cancellation Policy.
Where no specific refund policy applies, refund requests may be reviewed on a case-by-case basis depending on the services already performed.
We may maintain backups as part of normal operational procedures.
Customers should also maintain appropriate copies of critical business information unless otherwise agreed in writing.
Our website and services are provided on an "as is" and "as available" basis to the extent permitted by applicable law.
We do not guarantee that:
To the maximum extent permitted by law, NIS Technology will not be liable for indirect, incidental, special, or consequential losses arising from use of our services.
This may include loss of profits, revenue, opportunities, goodwill, or data where such limitation is legally permitted.
You agree to indemnify NIS Technology against claims, damages, liabilities, and expenses arising from your unlawful use of the services, violation of these Terms, infringement of third-party rights, or unauthorized processing of data.
We may suspend or terminate services where:
Both NIS Technology and its customers should take reasonable measures to protect confidential business information exchanged during the course of providing services.
NIS Technology will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, telecommunications failures, infrastructure failures, war, strikes, or widespread cyber incidents.
We may update these Terms from time to time. Updated Terms will be published on this page with a revised date.
These Terms shall be governed by the laws of India.
Subject to applicable law and any separate written agreement, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable business location of NIS Technology.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to remain effective.